Knowledge

The student...

has broad knowledge of prototyping, simulation and testing of service concepts
has knowledge of simulating a service concept through various methods, tools and materials

Skills

The student...

can plan, simulate and validate a service prototype through exploration and testing of iterative small-scale experiments
can use key tools, methods (eg: scenarios, storytelling, "service blueprint" and role-playing) and iterative processes in the preparation of a prototype
can visualize and communicate ideas and concepts as part of a prototype in a convincing way to users and other stakeholders
can use creative problem-solving methods for preparation and validation of new service concepts

General competence

The student...

can reflect on how simulation of a new service concept can be used to create better user experiences
can reflect on how new service concepts are developed and validated through iterative exploration and prototype testing

Subject description 5403

Service design