Knowledge

The student..

has insight into the cultural dimensions of international business and professional life, especially in travel, tourism and hospitality business
has perspective and knowledge on the subject based on theories from social anthropology, sociology and communication studies
has knowledge about the concept of "the other" and outsider's images of Norwegians and the Norwegian nation, as well as consciousness regarding culturally based stereotypes between "us and them"

Skills

The student..

is able to analyze communication as interactional processes and recognize communicational differences
is capable of using relevant methods and techniques and apply relevant and effective strategies to overcome communication obstacles concerning coworkers/partners/customers in the business
is capable of identifying possible cultural factors in emerging conflicts between actors in the work life
can use comparative perspectives in order to solve or avoid communications challenges
is capable of critically analyzing different sources when in need of cultural knowledge
can speak about interpersonal communication as a process and analyze the communication prosess in contextual and comparative perspectives

General competence

The student..

can reflect over the globalization process, ethics, corruption and todays multicultural society
has essential understanding and intercultural communication comptetence related to customers/tourists/guests and coworkers from different cultural backgrounds
can evaluate ethical dilemmas and choices

Subject description INK3102

Intercultural Communication