Subject description SHR1100

The course is an introduction to core themes related to service, hospitality, and tourism businesses. The most important theoretical themes are the history, development and role of the service businesses in society. In the course service, hospitality and tourism will be placed and analysed both as global businesses and as social phenomenons. Further sentral elements are market and demand, accomodation, food and beverage, service and hospitality. The Experience economy, the public sector and common goods will be discussed. In the end trends and external forces will be thematised. Case studies from the business life will be central parts in the course. In this way the course aims at laying the ground for further knowledge for each of the three bachelor studies.

Knowledge

The student...

• has knowledge about the Service businesses as commercial sectors
• has knowledge about the Service, Hospitality and Tourism sectors as social sciences, here under insight into history, growth, organization, trademarks and role in society
• knows about scientific research within the subject area, here under theories and models that plays a role in developing products and services in the Service businesses
• can place Experience economy in a holistic, businesslike and sustainable perspective
• has knowledge about how to maintain and update his or hers knowledge about Service, Hospitality and Tourism related themes over time

Skills

The student...

• can find and refer to relevant information and other scientific sources that will contribute to enlightening case studies from contemporary Service businesses
• can reflect about her or his role as a service employee, and use these reflections to develop the understanding of hers or his own role as an employee
• can apply relevant information and theory in the development of service and experiences

General competence

The student...

• can participate in open discussions about possibilities and obstacles in the continuing development of business and content in the Service, Hospitality and Tourism sectors
• has the ability to communicate core themes related to Service, Hospitality and Tourism, both orally and written
• knows about and is able to plan og maintain different work assignments and duties within the Service, Hospitality and Tourism sector, aligned with the ethical demands and rules in the businesses

Bachelor in Hotel Management

Bachelor in Tourism Management and Experience Development

Bachelor in Management and Service Strategy

One-Year Programme in Service Management

The tutorials are planned to include lectures and discussions in class. There will also be used case studies from the Service sector in the course.

Lectures - 36 hours

Group work (and presentations) - 10 hours

Self study - 92 hours

Exam - 72 hours

Recommended use of time in total - 210 hours

It will be underlined that the subject has close connections to the Service, Hospitality and Tourism businesses. Relevant human resources from the businesses will contribute as external lecturers in the course.

Verifiable coursework requirements: one or more assignments that must be collectively approved

Individual qualification: G/IG (approved/not approved)

Execution: individual

Verifiable (right of appeal): yes

Coursework requirements are to be handed or conducted in accordance with information given by the lecturer and carried out within the duration of the course, as well as registered as approved/not approved at least two weeks before the exam/exam period.

Approved coursework requirements grant students permission to take exams. Unapproved coursework requirements results in the student’s withdrawal from the exam.

Exam: Individual written home examination

Duration: 72 hours

Grading scale: The Norwegian grading system uses the graded scale A - F, where A is the best grade, E is the lowest pass grade and F is fail.

Weighting: 100 % of the overall grade

Support materials: All support materials are allowed

Re-sit coursework requirements: same assignments as at the ordinary course offering

Re-sit exam: 72-hour individual written home examination with a new assignment