Delphine Caruelle

Vitenskapelige publikasjoner

• Gustafsson, Anders, Caruelle, Delphine Sylvie Sophie & Bowen, David (2024). Customer Experience (CX), Employee Experience (EX), and Human Experience (HX): Introductions, Interactions, and Interdisciplinary Implications . Journal of Service Management (JOSM). ISSN 1757-5818. doi:
  10.1108/JOSM-02-2024-0072
• Caruelle, Delphine Sylvie Sophie (2024). Are brands that perform gendered product differentiation perceived as sexist? An experimental investigation. Journal of Product & Brand Management. ISSN 1061-0421. doi:
  10.1108/JPBM-07-2023-4590
• Caruelle, Delphine Sylvie Sophie (2023). Influencer Marketing: A Triadically Interactive Relationship Between Influencers, Followers, and Brands. I Wang, Cheng Lu (red.) The Palgrave Handbook of Interactive Marketing. Palgrave Macmillan. ISBN 9783031149603. s 623-640. doi:
  10.1007/978-3-031-14961-0_27
• Caruelle, Delphine Sylvie Sophie, Lervik-Olsen, Line & Gustafsson, Anders (2023). The Clock is Ticking—Or Is It? Customer Satisfaction Response to Waiting Shorter vs. Longer than Expected During a Service Encounter. Journal of Retailing. ISSN 0022-4359. 99(2) s 247-264. doi:
  10.1016/j.jretai.2023.03.003
• Caruelle, Delphine Sylvie Sophie, Shams, Poja, Gustafsson, Anders & Lervik-Olsen, Line (2023). Emotional arousal in customer experience: A dynamic view. Journal of Business Research. ISSN 0148-2963. 170 doi:
  10.1016/j.jbusres.2023.114344
• Caruelle, Delphine Sylvie Sophie, Shams, Poja, Gustafsson, Anders & Lervik-Olsen, Line (2022). Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines. Marketing letters. ISSN 0923-0645. 33 s 163-169. doi:
  10.1007/s11002-021-09609-0
  FULLTEKST
• Caruelle, Delphine, Gustafsson, Anders, Shams, Poja & Lervik-Olsen, Line (2019). The use of electrodermal activity (EDA) measurement to understand consumer emotions – A literature review and a call for action. Journal of Business Research. ISSN 0148-2963. 104(November (11)) s 146-160. doi:
  10.1016/j.jbusres.2019.06.041
• Caruelle, Delphine (2019). The Interplay between Time and Customer Emotion during Service Encounters. Handelshøyskolen BI. ISBN 978-82-8247-151-0. (6)

Formidling

• Mamen, Anders Mathias & Caruelle, Delphine Sylvie Sophie (2023). Is gender-based price discrimination perceived as fair?
• Caruelle, Delphine Sylvie Sophie & Mamen, Anders Mathias (2023). Is gender-based price discrimination perceived as fair?
• Caruelle, Delphine Sylvie Sophie (2022). Purpose washing: Its antecedents and outcomes.
• Caruelle, Delphine Sylvie Sophie (2021). Consumer Response to Gender-Based Price Discrimination.
• Caruelle, Delphine Sylvie Sophie (2020). Svetter ut kunnskap om kundene. Dagens Perspektiv. ISSN 2535-6801.
• Caruelle, Delphine, Lervik-Olsen, Line & Gustafsson, Anders (2019). The clock is ticking or is it? Asymmetric impact of shorter- vs. longer-than-expected waits on customer satisfaction.
• Caruelle, Delphine, Lervik-Olsen, Line & Gustafsson, Anders (2018). Spoiling customers without spoiling their appreciation: the role of gratitude.
• Caruelle, Delphine, Lervik-Olsen, Line & Gustafsson, Anders (2018). The clock is ticking – or is it? Customers’ response to a gain vs. loss of time during a service encounter.
• Caruelle, Delphine, Shams, Poja, Gustafsson, Anders & Lervik-Olsen, Line (2018). Variations in customers’ emotional state in the course of a store visit: Insights from a psychophysiological study.

• 2019 - nå
  Associate Professor
  Kristiania University College
• 2015 - 2019
  PhD Candidate
  BI Norwegian Business School
• 2014 - 2015
  Consumer Insights Specialist
  Opera Software
• 2013 - 2014
  Partner Marketing Coordinator
  Opera Software
• 2012
  Brand Manager Assistant
  DIM
• 2010
  Marketing & Communication Assistant
  Unibail-Rodamco

• 2015 - 2019
  PhD in Marketing
  BI Norwegian Business School
• 2012 - 2013
  Research Master in Marketing and Strategy
  Paris-Dauphine University
• 2009 - 2013
  Master in Business Administration, Major in Marketing
  NEOMA Business School

• Cristin
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